Frequently asked questions

• What do I need to view this Webcast?
• Why can't I hear audio?
• Why can't I see video?
• Where can I download the latest streaming media players?
• Where can I download the latest Internet browsers?
• Why does my video player continuously flash with a "Buffering" message without playing video?
• Why is my flash video freezing after entering full screen mode?

What do I need to view this Webcast?

Minimum Requirements

Operating System	Processor	RAM	Internet Browser	Hardware	Media Players	Internet Connection
Windows Vista Windows XP Windows 2000 1 Mac OS X Standard Linux OS builds	Pentium III 733mhz+ or equivalent	256MB	Internet Explorer 6 Firefox 2.0+	AUDIO: Sound Card with speakers VIDEO: Monitor with 1024x768+ resolution support	Adobe Flash Player 9+	Cable Modem/DSL +

¹ Older Windows operating systems, including Windows NT / 98 / ME, will most likely work but are not officially supported. Please consult http://support.microsoft.com/default.aspx?pr=lifesupsps to determine if your operating system is still supported by Microsoft.



Why can't I hear audio?

• If you have internal speakers, make sure they aren't muted.
• If you have external speakers, make sure they are powered on and aren't muted.
• Make sure you did not lose Internet connectivity.
• Make sure you have Adobe Flash Player installed and the plugin is correctly installed within your Web browser.

Why can't I see video?

• Make sure you did not lose Internet connectivity.
• Make sure you have the media player installed that you are attempting to use and the plugin is correctly installed in the browser.
• Do you have the bandwidth required to view the presentation? A telltale sign would be "freezing" or "buffering" video during playback.

Where can I download the latest streaming media players?

- Adobe Flash - http://get.adobe.com/flashplayer/



Where can I download the latest Internet browsers?

- Microsoft Internet Explorer - http://www.microsoft.com/windows/internet-explorer/default.aspx
- Firefox - http://www.mozilla.com/firefox/  


Why does my video player continuously flash with a "Buffering" message without playing video?

- Live and ondemand Flash streams should begin playing within 5 seconds but may take longer based on network congestion. If you continue to receive a "Buffering" status message for longer than 45 seconds you may have an issue receiving the stream due to a lack of bandwidth or may have a firewall or network proxy that is blocking all streaming traffic. In either case you should talk to your local technical support center for assistance.

Why is my flash video freezing after entering full screen mode?

Certain versions of Flash player can freeze during full screen playback. The fastest solution to this problem is to right-click on the Flash player. Choose "Settings" then the "Display" tab on the left. Under this section uncheck "Enable hardware acceleration", close the dialog box and refresh your Web browser.